This privacy notice tells you what to expect us to do with your personal information.

 

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• Sharing information outside the UK

• Cookie Policy

• Device and usage data

• Changes to this privacy policy

• How to complain

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Contact details

Email:

hello@joanneflatt.co.uk

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What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

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• Names and contact details

• Payment details (including card or bank information for transfers and direct debits)

• Transaction data (including details about payments to and from you and details of products and services you have purchased)

• Health information (such as medical records or health conditions)

• Information relating to compliments or complaints

• Descriptive records of all professional services, products and equipment used and session schedule history

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We collect or use the following personal information for information updates or marketing purposes:

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• Website and app user journey information

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We collect or use the following personal information to comply with legal requirements:

• Name

• Any other personal information required to comply with legal obligations

• Signed consent and contract.

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We collect or use the following personal information to protect client welfare:

• Names and contact information

• Health and wellbeing information

• Emergency/Next of kin contact details

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Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

 

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

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If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data:

 

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

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• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

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Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

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• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• Collecting website usage data helps determine what information is most useful to you and future clients

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Our lawful bases for collecting or using personal information to comply with legal requirements:

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• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

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Our lawful bases for collecting or using personal information to protect client welfare are:

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• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• To provide a duty of care

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Where we get personal information from

• Directly from you

• Counselling directories

• Affiliate counselling organisations

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How long we keep information

Records are retained for a period of at least five years, as required by my insurance company.

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Who we share information with

Data processors:

Google Workspace

This data processor does the following activities for us: They provide office productivity tools, email and online meeting services.

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Others we share personal information with:

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• Emergency services

• Organisations we’re legally obliged to share personal information with

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Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

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For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

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Organisation name: Google Workspace

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Category of recipient: Office Software

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Country the personal information is sent to: Globally

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How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs). I have accepted the Google Workspace Cloud Data Processing Addendum (CDPA)(previously called the Data Processing Amendment or DPA), which incorporates standard contract clauses (SCCs), as a means of meeting the security, contracting and data transfer requirements under EU, UK and Swiss data protection laws. 

 

*Cookie Policy​

What are cookies?

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A cookie is a small file with information that your browser stores on your device. Information in this file is typically shared with the owner of the site in addition to potential partners and third parties to that business. The collection of this information may be used in the function of the site and/or to improve your experience.

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How I use cookies

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To give you the best experience possible, I use the following types of cookies:

• Analytics.

• I collect analytics about the types of people who visit our site to improve our service and product.

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*Device and Usage Data​

When you visit a Joanne Flatt website, I automatically collect and store information about your visit using browser cookies (files which are sent by us to your computer), or similar technology. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help Feature on most browsers will provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

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I also process information when you use our services and products. This information may include:

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• IP Address

• Individual Products you view

• Web terms or searches that led you to the site

• Time zone

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Changes to this privacy policy​​

This privacy policy is reviewed regularly and I reserve the right to change the policy at any time. If I make changes to this Policy then I will post an updated version of this Policy on this website. 

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How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

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The ICO’s address:           

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Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

13/03/2025