Terms and Conditions

This website is owned and operated by Joanne Flatt, trading as Joanne Flatt Therapy. By accessing or using this website and booking services through it, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

Who We Work With

You must be aged 18 or over to access counselling or hypnotherapy services via this website. By booking an appointment, you confirm that you are legally able to enter into a therapeutic agreement.

Services Provided

This website offers information about counselling and hypnotherapy services, and allows visitors to book appointments with Joanne Flatt. Please note that while therapy can support a wide range of issues and goals, no specific outcomes can be guaranteed. Results vary from person to person.

Joanne Flatt does not diagnose medical or mental health conditions, nor provide medical advice. Therapy is not a substitute for medical or psychiatric care. If you are experiencing a crisis or medical emergency, please contact your GP, NHS 111, or emergency services.

Booking and Payment

All sessions must be paid for in full at the time of booking. Prices are clearly listed on the website and may be updated from time to time. Please check the fees page for the most current information.

You are responsible for reading the session details carefully before making a booking.

Cancellations and Rescheduling

Standard sessions can be cancelled or rescheduled free of charge with more than 24 hours’ notice by emailing: hello@joanneflatt.co.uk.
Cancellations with less than 24 hours’ notice are fully chargeable.
If you arrive more than 15 minutes late, your appointment will be considered a missed session and charged in full.
Single Session Therapy appointments are non-refundable, but may be rescheduled with at least 24 hours’ notice.

Changes to Services

We reserve the right to update, modify, or discontinue any aspect of the services offered without prior notice.

Intellectual Property

All content on this website—including text, images, logos, and materials—is the property of Joanne Flatt and may not be copied, distributed, or used without written permission.

Limitation of Liability

To the fullest extent permitted by law, Joanne Flatt shall not be held liable for any indirect, incidental, or consequential damages arising from use of the website or services.

Joanne Flatt Therapy does not accept liability for:

Any errors or omissions on the website
Any delays or interruptions to bookings due to technical issues
Personal injury or other loss resulting from the use or misuse of therapeutic services

Indemnity

You agree to indemnify and hold Joanne Flatt harmless from any claims, demands, or legal proceedings arising out of your use of this website or services.

Changes to These Terms

We may update these Terms from time to time. Any significant changes will be noted on this page. Your continued use of the website after changes are made will be deemed acceptance of the updated terms.

Governing Law

These Terms and any disputes arising from them are governed by the laws of England and Wales. Any legal action must be brought in the courts of the United Kingdom.

Contact

If you have any questions or concerns about these Terms, please contact:

Joanne Flatt
Email: hello@joanneflatt.co.uk